Offender Connect Alabama Customer Service Phone Number

The Customer Service Phone Number of Offender Connect Alabama is: 1-877-650-4249 / 804-674-3000.
Corporate Office (Headquarters): Offender Connect Alabama, Post Box 2868, Mobile, Alabama, United States.
Email Service Support: docmail@vadoc.virginia.gov
For Extra Support: vadoc.virginia.gov
General Helpline To Call at: Yo can call at 1-877-650-4249 / 804-674-3000 to get help from Offender Connect Alabama.
What is Offender Connect Alabama?
OffenderConnect account holders can apply to this site and associated products and services. Offender Connect allows violators to utilize perpetrator cellphone records that allow them to call people from a telephone account that they control. Perpetrator Connect was first known as Perpetrator Telephone and Perpetrator Financier.
Offender Connect Alabama is an advanced service rendered to authorize inmates to make connections with families and friends. Offender Connect Alabama is a phone service instated to explore anticipations of families suffering to intact with beloved ones who have committed illegal acts. However, the offenders can use phone services at ones a week and the expenses are deducted from respective Offender Phone Account. The path to issue connect service is simple and installed only with the recommendation of families. The offenders can call those who are in prescribed list and the call are monitored by government officials. Offender Connect Alabama is precise way to stay connected with families and conventionally, the inmate can get latest updates regarding diverse issues and new born.

Customer Care Support of Offender Connect Alabama


Families having beloved ones behind bars and facing trouble to make a specific phone call to interact with them. The families can reach out for external support through the following given numbers:
General Agency Contact:
  • General Email Address: Visit docmail@vadoc.virginia.gov
  • Phone Number: Call 804-674-3000

ADA (Americans with Disabilities Act) Contact:
  • Email Address: Visit Barry.Marano@vadoc.virginia.gov
  • Phone Number: Call 804-763-9960
  • Phone Number: Call 804-674-3131

PREA (Prison Rape Elimination Act) Contact:
  • Email Address: Visit PREAGrievance@vadoc.virginia.gov
  • Confidential Reporting Hotline: Call 1-855-602-7001
  • For information or assistance regarding PREA please call: 804-887-8085

Offender Connect Alabama Facilities


Offender Connect Alabama can be credited only when families decide too. The inmates are permitted to have an official contact to outside and charged lees for specific phone calls. The inmates now permitted to join rituals or festivals for an exclusive time frame and families can stay in touch with beloved ones.

Offender Connect Alabama Complaints and Reviews

Customer care female
Ms. poohbear CallsAug 21, 2013

Ms. poohbear On Phone To Offender Connect Alabama Service
I have sent a money order to offender connect address at P.O. Box 2868, Mobile, AL 36652 on August 5,2013, but the company claims that they have not received the money order. I have contacted VAC and offender connect and I just keep getting pushed to the other company. I have also sent an email to support@OffenderConnect.com and I have not gotten any useful information from anyone. To cancel my money order it would be 30 days before I will get a refund. I am going to contact the chamber of commerce in Alabama on Wednesday August 21, 2013 for some help. This is riduclus that I have to go through all these changes. I am not working right now and unable to get any more money right now to add on my account.

Customer care female
Ms. flashia carr CallsAug 20, 2013

Ms. flashia carr On Phone To Offender Connect Alabama Service
to whom it may concern:
this the second time that I have emailed your company for some sort of help finding out where my payment for my inmate can call me the payment was sent to the address below. The money order was sent out on August 5, 2013 the money order number is 14736413239. I have not received the money order back in the mail or have not been able to track it. The amount of the money of the money order is $30.00. Please help me to resolve this issue so I can receive calls from my husband. He is in Wende Correctional Facility in Alden, New York 14004.

My mothers maiden name is Brown and I can be reached at 716-433-3285 or 716-930-6883. Please help me to resolve this issue. As you can see from my account there is always money on my phone account so that I can resolve calls from my husband.

I also want you to know that I have already called VAC and Called the number of 1-888-949-3303 and I am just getting the run around each company is telling me to call Vac

Customer care male
Mr. jack brinson CallsJul 02, 2013

Mr. jack brinson On Phone To Offender Connect Alabama Service
I sent a money order for $50(by mistake- it should have gone to global tel link) - It was addressed as follows: Offender Connect, PO box 2868,Mobile,Alabama 36652 The return address is Jack Brinson, 50 Beechwood Ct, Carmel,in 46033
The receipt number is 14712787426 Please advise when I may expect to get it back. Thx Jack 317-502-8994